Payment problems and safety
What to do when a payment fails, remains pending or appears twice.
Available payment methods
Use only the methods actually offered by checkout for your order. Logos or general descriptions are not confirmation that a method is enabled. If the store says payments are unavailable, do not transfer money manually to complete the order.
Failed or interrupted payment
Return to the order page and read the recorded status before retrying. A closed tab, interrupted redirect or pending bank authorisation does not establish whether a payment settled. Contact support if the provider and order show different outcomes.
Suspicious messages or duplicate charges
Never share a wallet recovery phrase, one-time login code or full card details with support. For a duplicate or unrecognised charge, keep the amount, time and reference and contact the provider and store. Do not follow payment instructions from unofficial social accounts or private messages.
Updated: September 25, 2026
Contact support